Other People

Other People

I’ve been talking about creating this blog for a long time but I grew up with parents who, while generally supportive and encouraging, always had a way of making me feel like there was a limit on how far I could go. They encouraged me to do my best at school but let me know that getting a B was still really good. They were excited to see me audition for the high school musical and, while I really wanted the lead, they were quick to say, “Well that supporting character would be a good part.”

When I was 10, there were auditions for the musical “Annie” at the Chicago Theatre. I relentlessly hounded my parents to take me and I remember very clearly them saying, “Honey, we don’t do things like that. That’s for other people.”

Other people.

“Don’t try to be the boss, just be a really great employee. Being the boss is for other people.”

“Other people become professional singers. You just keep singing in the church choir.”

“Everybody has an opinion. What makes yours so special? Let the experts create a website called ‘I Am The Patient Experience.'”

The hardest part about starting this blog was convincing myself that I had something to contribute: that my voice, my experience, my perspective mattered.

If you’re wondering if you should take that leap and do something that you think only other people do, remember: no one else has your background, your style, your personality, your accomplishments. Don’t underestimate what you can bring to the conversation.

Next time we’ll talk Patient Experience.

Author: Kate Kalthoff

It's simple: leave people, places, and things better than I found them. For more than 20 years, Katherine Kalthoff has been working to improve the way healthcare organizations connect with the people they serve. She began her career at Gift of Hope, the organ procurement organization for Illinois, approaching families and securing their consent to donate a loved one’s organs for transplant. Through compassionate, empathetic listening, Kate led the Family Services team to one of the highest consent rates in the country. From there, Kate went to Advocate Health Care, Illinois’s largest healthcare system, as a Physician Relations and Business Development Manager, improving physician satisfaction and strengthening the relationships of both the employed and independent physicians with the system as a whole. Just prior to joining Northwest Community Healthcare as the Patient Experience Officer, Kate was the first Manager of Patient Experience at DuPage Medical Group where she built a platform of organization-wide service excellence through her inspiring brand of education, training, and one-on-one coaching. A much sought-after speaker and trainer, Kate has a very simple approach to her work: leave people, places and things better than you found them.

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