In the world of patient experience, we have a lot of evidence-based best practices that we’re constantly measuring: bedside shift report, hourly nurse rounding, MD-RN team rounds, leader rounding, and more. We spend a lot of time checking off boxes on the checklist to be sure all of those things are being done.
It’s important that we do these things. But how do we get people not only to do these things but do them well?
I’ve seen far too many managers send out communications that outline a process and direct people to action but few that have been all that compelling. That may be management but it’s not leadership.
The thing that moves people to action isn’t always a directive. And even if they do start moving, there’s no guarantee they’ll be moving effectively.
We make lasting change through relationships. People are far more likely to make a change when they understand the reason behind it and trust the person leading the change.
When we spend time with staff, understand what drives them, recognize the challenges they face, and get to know them as people, we begin to earn their trust. I’m far more likely to get behind a leader who knows me than one I’ve never even seen.
The checklists aren’t enough. Help your team connect to the why. When leaders lead with trust, mutual respect and connection, they create teams who not only make the change but do it well, with intention and purpose.