“It’s simple: I leave people and places better than I found them.”
For more than 20 years, Katherine Kalthoff, CPXP, has been working to improve the way healthcare organizations connect with the people they serve.
She began her career at Gift of Hope, the organ procurement organization for Illinois, approaching families and securing their consent to donate a loved one’s organs for transplant. Through compassionate, empathetic listening, Kate led the Family Services team to one of the highest consent rates in the country and still maintains close friendships with many of the families she met in those painful circumstances.
From there, Kate went to Advocate Health Care, Illinois’ largest healthcare system, as a Physician Relations and Business Development Manager, improving physician satisfaction and strengthening the relationships of both the employed and independent physicians with the system as whole.
Kate then became the first Manager of Patient Experience at DuPage Medical Group, an independent, multi-specialty, physician-owned practice in Chicago’s western suburbs. There, she built a platform of organization-wide service excellence through her inspiring brand of education, training, and one-on-one coaching.
While serving as the Patient Experience Officer at Northwest Community Healthcare just outside of Chicago, Kate sat for the very first CPXP exam and was part of the inaugural class of certified patient experience professionals.
Most recently, Kate served the Director of Patient Experience at Dignity Health in Sacramento. And, of course, her views expressed here aren’t necessarily those of Dignity or any other health system at which she has worked.
Although serious about her career, Kate has a very simple approach to her work: leave people, places, and things better than you found them. Check out her LinkedIn page for more background info.
Use our Contact Us page to send a private message or inquire about bringing Kate to your organization as an engaging and inspirational guest speaker.